Last updated: May 2026
These terms are between you and the person operating Callout. Callout is currently a trading name used by a self-employed operator, not a registered company. The legal operator details are: [full legal name], trading as Callout, [business address], [VAT number if registered].
Questions about these terms can be sent to [email protected]. These terms apply when you create an account, use a demo, connect an assistant, subscribe to a paid plan, or otherwise use Callout.
Callout is provided for tradespeople, sole traders, partnerships, and businesses. By using Callout, you confirm that you are acting for business purposes and that you have authority to manage the account, connected phone numbers, calendars, customer communications, and payment method.
Callout provides phone answering, AI assistant, booking, calendar, notification, payment, and workflow tooling. The service can help answer calls, collect job details, check availability, create booking records, trigger connected workflows, and produce call notes or transcripts. We may improve, replace, suspend, or remove features where needed to operate, secure, or develop the service.
Assistant output may be incomplete, delayed, misunderstood, unavailable, or wrong. Callout does not replace your professional judgement. You remain responsible for customer relationships, quotes, site attendance, emergency handling, diary decisions, health and safety, regulated advice, work performed, and any contract with your customer.
You must not present the assistant as a human, guarantee that it will make correct decisions, or rely on it as the only route for urgent or emergency help. If your trade, insurance, regulator, or customer contract requires human review, you are responsible for that review.
Paid plans are billed through our payment provider. Prices, billing periods, plan features, and usage allowances are shown before checkout or in the product. Unless stated otherwise, prices are exclusive of VAT or other taxes. If VAT becomes chargeable or if any tax, duty, or charge applies to your business use, you are responsible for paying it.
Trials, beta access, discounts, credits, and promotional periods apply only where offered in writing or shown in the checkout flow. At the end of a trial or promotion, the paid plan may start automatically if you have provided a payment method and were told this before checkout. Plans may include fair-use limits, call limits, minute limits, number limits, assistant limits, storage limits, or feature limits.
You must keep billing details current. Failed, disputed, or reversed payments may lead to retries, loss of promotional pricing, restricted access, suspension, cancellation, or release of related phone numbers and integrations. You can cancel future billing from the product or by contacting support. Unless required by law or agreed in writing, fees already paid are non-refundable and we do not provide refunds or credits for partial billing periods, unused calls, unused minutes, or unused features.
Where we provision or configure a phone number, voice agent, calendar connection, workflow, or other integration for you, it remains subject to provider availability, acceptable-use rules, number allocation rules, technical limits, and payment status. Unless a separate written agreement says otherwise, numbers provided through Callout are not owned by you and may be released, disabled, ported away, or reassigned after cancellation, non-payment, misuse, security risk, provider instruction, or prolonged inactivity.
You are responsible for having permission to connect calendars, mailboxes, phone lines, forwarding rules, payment accounts, and workflow tools to Callout. You must promptly remove access when a staff member, subcontractor, or connected account should no longer be used.
Bookings submitted through Callout are requests, records, or proposed appointments for your business to review unless you clearly confirm otherwise with the customer. You are responsible for accepting, rejecting, cancelling, rescheduling, quoting, attending, and completing work, and for any contract formed with your customer.
Our Privacy Policy explains how we process account, booking, call, transcript, calendar, billing, and security data. For account, billing, product analytics, fraud prevention, and service administration data, Callout acts as controller. For customer booking details, call recordings, transcripts, and calendar data processed on your behalf, Callout will usually act as your processor and you will usually act as controller.
When we act as processor, we will process personal data only to provide, secure, support, maintain, and improve the service, to follow your documented instructions, or as required by law. We will use appropriate technical and organisational measures, restrict access to people and providers who need it, help with reasonable data subject requests where practical, and delete or return processor data after termination unless retention is required for legal, security, billing, backup, or dispute reasons.
You authorise us to use subprocessors needed to operate Callout, including hosting, database, voice AI, telephony, calendar, workflow automation, email, SMS, security, analytics, support, and payment providers. These providers may process data in the UK, EEA, US, or other countries using appropriate contractual safeguards. You are responsible for your lawful basis, privacy notices, consent wording, retention choices, and customer objection-handling process.
You must not use Callout to send spam, harass people, impersonate callers, unlawfully monitor calls, collect unnecessary sensitive data, mislead customers, bypass consent requirements, infringe rights, compromise security, overload the service, or operate services where a failed or delayed response could create a serious risk to life, health, property, or legal rights.
We may suspend or terminate access if payment fails, security is at risk, required integrations are misused, customer notices are not handled appropriately, providers require it, or the service is used in a way that harms customers, providers, other users, or Callout. You may stop using the service at any time, but cancellation does not remove amounts already due.
We aim to keep the service available and respond to support requests within a reasonable time, but we do not currently offer a guaranteed service level agreement unless agreed separately in writing. Third-party services such as Stripe, Google Calendar, Retell, Cloudflare, Appwrite, n8n, telephony providers, and messaging providers may affect availability.
Nothing in these terms limits liability that cannot legally be limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, Callout is provided with reasonable care but is not guaranteed to be uninterrupted, error-free, or suitable for every trade or customer workflow.
To the fullest extent permitted by law, we are not liable for indirect losses, lost profits, lost revenue, lost goodwill, missed jobs, missed calls, failed reminders, customer disputes, or losses caused by inaccurate settings, third-party services, customer instructions, or your reliance on assistant output without appropriate review. Our total liability for claims relating to the service is limited to the fees you paid to Callout in the three months before the event giving rise to the claim, unless a different limit is agreed in writing.
We may update these terms as the service develops, for legal or provider requirements, or to clarify how the service works. If a change materially affects paid users, we will take reasonable steps to notify account holders before or when the change takes effect.
These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory law gives you another right.
Questions about these terms can be sent to [email protected]. Legal notices should be sent to: [full legal name], trading as Callout, [business address], [email address for legal notices].