Privacy Policy

Last updated: February 2026

1. Who We Are

Callout ("we", "us", or "our") is an AI-powered phone answering and booking service for UK tradespeople. Our registered address is in England, UK.

2. Data We Collect

Account information (name, email, business name, trade type)
Call recordings and transcripts from AI-handled calls
Booking data submitted by your customers
Payment information (processed via our payment provider — we do not store card details)

3. How We Use Your Data

We use your data to provide the Callout service, improve our AI assistant, send account emails, and process payments. We do not sell your data to third parties.

4. Data Retention

We retain call records and booking data for as long as your account is active. You can request deletion at any time by emailing [email protected].

5. Your Rights (GDPR)

You have the right to access, correct, or delete your personal data. Contact us at [email protected] to exercise these rights.

6. Cookies

We use essential cookies for authentication and session management only. No third-party tracking cookies are used.

7. Contact

Questions about this policy? Email [email protected].